Shipping & Returns

Shipping Policy

Processing Time: Please allow 2-3 business days for your order to process.

Shipping Providers: We ship with bonded couriers or Canada Post when couriers are unavailable. $100 Standard insurance is included with every order, if you require additional insurance for your item please contact us. Private & Co. is not responsible for any courier errors.

Buyers are responsible for all import duties and fees incurred.

Return Policy

Please review our return policy below:

  1. Eligibility: Items can be returned for exchange or in-store credit only. All sale, discounted items and special orders are final sale and cannot be returned.

  2. Condition: Returns must be in their original packaging with tags on and in new condition.

  3. Return Window: You must initiate your return within 7 days of receiving your item.

  4. Shipping Costs:

    • The buyer is responsible for all shipping costs related to returns and exchanges, both to and from our store. Shipping rates may vary based on your location.
    • For a shipping quote, please contact us at people@privateandco.ca.
  5. Original Shipping Charges: Please note that original shipping fees are non-refundable.

If you have any questions or need further assistance, feel free to reach out.