Shipping & Returns
Shipping Policy
Processing Time: Please allow 2-3 business days for your order to process.
Shipping Providers: We ship with bonded couriers or Canada Post when couriers are unavailable. $100 Standard insurance is included with every order, if you require additional insurance for your item please contact us. Private & Co. is not responsible for any courier errors.
Buyers are responsible for all import duties and fees incurred.
Return Policy
Please review our return policy below:
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Eligibility: Items can be returned for exchange or in-store credit only. All sale, discounted items and special orders are final sale and cannot be returned.
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Condition: Returns must be in their original packaging with tags on and in new condition.
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Return Window: You must initiate your return within 7 days of receiving your item.
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Shipping Costs:
- The buyer is responsible for all shipping costs related to returns and exchanges, both to and from our store. Shipping rates may vary based on your location.
- For a shipping quote, please contact us at people@privateandco.ca.
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Original Shipping Charges: Please note that original shipping fees are non-refundable.
If you have any questions or need further assistance, feel free to reach out.