Shipping & Returns
Shipping Policy
Processing Time
Please allow 2-3 business days for your order to process.
Shipping Providers
We ship with bonded couriers or Canada Post when couriers are unavailable. $100 Standard insurance is included with every order, if you require additional insurance for your item please contact us. Private & Co. is not responsible for any courier errors.
International Orders & Customs
- Private & Co. is not responsible for any customs fees, import duties, or taxes. Any additional charges are the responsibility of the recipient.
- Customs fees vary by country and cannot be calculated in advance, nor do we have control over those costs.
- Packages may be subject to delays due to customs processing
- International returns must be marked as "Returned Merchandise" to avoid double duties
- We cannot mark packages as gifts or with a lower value to avoid customs fees
- For EU customers: VAT and import duties will be applied according to local regulations
- For U.S. customers: Import duties apply on orders over $800 USD
- Refused packages due to customs charges will not be refunded shipping costs
Return Policy
At Private & Co., we take pride in offering the finest Japanese denim and heritage brands. We want you to be completely satisfied with your purchase.
In-Store Purchases
- Returns accepted within 7 days of purchase, for store credit or exchange only.
- Items must be unworn, unwashed, and in original condition with all tags attached, with original receipt.
- Final sale items cannot be returned.
Online Purchases
- Returns accepted within 14 days of delivery, for store credit or exchange only (upon final inspection once received).
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be intact
- Additional return shipping costs are the responsibility of the customer
Non-Returnable Items
- All sale items are "Final Sale”
- Items that have been worn, washed, or altered
- Items without original tags
- Items showing signs of wear or use
- Undergarments and accessories
- Exchanged items
Exchanges welcome within the return period. Items must meet the same conditions as returns. For online purchases, contact us first to arrange an exchange.
Damaged or Incorrect Items
- Contact us within 24 hours if you receive a damaged or incorrect item
- Include photos of the damage or incorrect item in your email and we will arrange for return shipping at our expense upon verification
Private & Co. reserves the right to refuse any returns that do not meet our policy requirements.
Store Credit
Store credit is valid for 12 months from date of issue, and can be used both in-store and online (no cash value)
Denim Care Notice
Raw and selvage denim may have natural variations in color, texture, and finish. These characteristics are part of the unique nature of premium Japanese denim and are not considered defects. Please take this into consideration prior to purchase, and reach out to us for any care questions.
Contact Information
Store Hours
Monday-Wednesday: 12pm-6pm
Thursday-Saturday: 11am-7pm
Sunday: 12pm-7pm