Refunds

Refund Policy

Thank you for shopping with us! Please review our refund policy below:

Important: Canada Post Notice. Canada Post is not currently able to service our location. Until further notice, we cannot accept returns, exchanges, or any other deliveries sent through Canada Post. This includes packages sent through another country's national postal carrier, such as USPS, that are handed off to Canada Post for final delivery in Canada. Please send all returns and exchanges by private courier (UPS, FedEx, DHL, or Purolator). Packages arriving by Canada Post may be refused and returned to sender at the customer's expense.

  1. Eligibility: Items can be returned for exchange or in-store credit only. All sale, discounted items and special orders are final sale and cannot be returned.

  2. Condition: Returns must be in their original packaging with tags on and in new condition.

  3. Return Window: You must initiate your return within 7 days of receiving your item. Once a return or exchange has been approved, the item must be received back at Private & Co. within 7 business days of the approval date. Returns or exchanges received after this period may be refused.

  4. Return Carrier: Returns and exchanges must be sent by private courier such as UPS, FedEx, DHL, or Purolator. We cannot accept packages delivered by Canada Post.

  5. Shipping Costs:

    • The buyer is responsible for all shipping costs related to returns and exchanges, both to and from our store. Shipping rates may vary based on your location.
    • For a shipping quote, please contact us at people@privateandco.ca.

  6. Original Shipping Charges: Please note that original shipping fees are non-refundable.

If you have any questions or need further assistance, feel free to reach out.